*or takes a lunch break.
WhatsApp and email workflows that reply within a minute, nurture every enquiry by treatment, chase no-shows and wake up old leads. Personal enough to feel human, automatic enough that your team never has to remember.
Illustrative
Every new enquiry gets a personal WhatsApp and email within a minute, day or night, with prices and a link to book. Your team gets a call task at the same time.
Invisalign leads hear about Invisalign. Skin leads hear about skin. Short sequences that answer the real questions, written in your clinic's voice and checked against advertising rules.
Confirmation, a reminder the day before and directions on the day. One tap to rearrange instead of a silent no-show.
Missed a consult? A friendly message within the hour offers new times, so the slot gets refilled rather than written off.
After the consult, a gentle sequence covers finance options, FAQs and what happens next, until they accept, decline or ask for a call.
Past enquiries and lapsed patients who've agreed to hear from you get a reason to come back. Every patient gets a review request at the right moment after treatment.
Patients read WhatsApp. They don't read your ninth email. We use both, each for what it's good at, and every message is logged against the patient in your CRM so your team sees the whole conversation.
Hi James, sorry we missed you at 16:00 today. No harm done. Want me to find you another time this week?
Ah sorry, got stuck at work. Saturday morning?
Saturday 10:30 is free. Shall I pop you in?
Yes please
Consult rebooked. Reminder scheduled.
We sit with reception and your coordinators, map how enquiries really flow today and agree where automation helps and where a person must step in.
Message copy in your voice, workflows built in your CRM, WhatsApp connected through a provider in your clinic's name, and every path tested before it goes live.
You see replies, bookings and no-shows by flow. Anything underperforming gets rewritten, not left running on autopilot.
Not if they're written properly. Every message is short, uses the patient's name and treatment, and sounds like your front desk on a good day. The moment someone replies, a real person picks it up.
Yes, with consent. We add a clear opt-in to your forms, use the official WhatsApp Business platform through a provider billed to your clinic, and keep clinical conversations out of automated flows.
We usually build in HubSpot. If you already use another CRM or practice system, we'll check what it can do before recommending anything new.
You do. The CRM, the WhatsApp number and the email sending domain are all set up in your clinic's name. If we part ways, everything stays with you.
Yes. As long as your forms can send enquiries into the CRM, the workflows work with any website.
*it's the brutally honest one.
A free 30-minute call. Bring your website. Leave with the three things we'd fix first, whether you hire us or not.
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